We, organiser/sponsor (Olos Institute) and training provider (Change Advantage) reserve the right to cancel the programme or change the dates of delivery for circumstances beyond their control. A refund of all payments will be paid in full if training is cancelled by us.

Your registration is final and confirmed when you submit your application form and transfer your fee (full fee or instalments according to your agreed payment method).

Your cancellation of the Coach Training Programme is only valid if submitted in writing to info@change-advatage.com or info@olosinstitute.si. In case of you cancelling, we will charge the following cancellation fees depending on the day of notification:

You may, of course, give your place to someone else without a cancellation charge subject to them attending the whole programme.

Your success and satisfaction is at the heart of what we do. If something does not feel right once the training has started and you have questions or concerns about the ICF accredited programme we are hosting, please contact us in the first instance at info@change-advantage.com  or info@olosinstitute.si. We will discuss what is not working for you and try to remedy it.

We adhere to the ethics and standards set by the ICF for the accredited coach training programme it is delivering. On this basis we apply the following guidelines for a request of a refund (payments include full or pro-rata instalment payments) made after a programme has started.

If at any point within the first two days of Module 1 your final decision is to leave the training our refund policy is that you let us know in writing via an email at info@change-advantage.com and info@olosinstitute.si within those first two days of the training starting. Returning all materials within three days of the training starting and you will be eligible for a full refund minus admin fees of €500 returned within 10-days.

The wellbeing of every member of the training programme is paramount. If at any stage it becomes clear that you are unwell every effort will be made to accommodate you within the training programme. If you are unable to complete the training, beyond your recovery we will welcome you as part our next cohort of the programme to make up the hours/sessions/modules missed. In the unfortunate event that you are unable to return to training, you shall be eligible for a refund pro-rata to your time spent in the training minus admin fees of €500 returned within 10-days.

Should you wish to join our coach training at any stage beyond the start of our programme to complete your Level 2 programme you would be welcome to do so with the following evidence
• a certificate of partial completion from another coach training provider (ICF accredited or non-accredited organisation)
• a reference letter/email with reason/s for partial completion and we’d be happy to talk this through if you would prefer

It is our every intent to uphold and honour our very own professional and moral standards and that of the ICF Code of Conduct. If at any point you feel that there is a cause for complaint, we request that you review the ICF Code of Conduct and raise the issue with us in the first instance verbally and informally. On both parties agreeing that there is good cause for a complaint we shall endeavour to change that which is causing concern within 10 days. The Code of Conduct can be downloaded from here.

If the issue persists, send us your complaint in writing via info@change-advantage.com identifying the details and we will do our very best to resolve the matter within 10 days.

After this point, and after no satisfactory resolution, you are within your rights as an individual affiliated with the ICF to lodge your complaint directly with the ICF through the Accreditation Complaints Process. The process can be found here on the ICF website.

We stand for empowering a deeper connection to ourselves and others in service of acceptance for all. Our belief is one that lovingly welcomes and explores all our diversities to continually enrich our understanding of each other.

We invite an authentic awareness of self and otherness to bring about meaningful change for how our world can be a safe learning space with equity and belonging within a just world.

For humanity to flourish we want openness and togetherness welcoming the diversity between us. By creating an empowering space for all we can lay the foundation for the future to be one of inclusivity.

We commit our continuous support for a proactive response to the climate & humanitarian crisis.

Interactions we have with our clients create an opportunity to raise awareness and elicit positive actions to reverse humanity’s harmful impacts on climate, biodiversity and societal equity.

As coaches, facilitators, mentors and trainers to those responsible for making purposeful decisions that affect our people, places & planet, our mission is to ensure personal and collective responsibility for sustainability being at the heart of every conversation.

Sustainability resonates with our core purpose – being in service of our planet and people is what we stand for.

Olos Institute’s Privacy policy and protection of personal data 

Change Advantage’s Policies: Privacy & Data protection policy, statements